Question 1

Why should you choose us?

Accepted Answer

Cleaning with O is a Japanese-rooted hospitality services company that stems from Japanese philosophy “Omotenashi.” Which translates to the art of service from the heart. With that philosophy in mind, our entire service and team are designed to implement that in everything that we do. Unlike most other cleaning service companies, we are willing to go the extra mile to give the best result and suit the needs of our customers.

Question 2

What kind of chemicals do you use?

Accepted Answer

Our disinfectant contains Benzalkonium Chloride that acts as an antiseptic and is safe for humans and its surroundings. We are not using a harsh chlorine, but it is effective enough to kill viruses, fungi, and bacteria

We use a food-grade chemical that has been registered with the Ministry of Health and is usually used for dining tables, restaurants, kitchens, hospitals, etc

Question 3

What is your cancellation policy?

Accepted Answer

Cancellation of your service is not possible. However, should you need to reschedule your appointment, we would be glad to assist you on that. Kindly let our customer assistant know about this and we will sort out a new date for you.

Question 4

What is the difference between general cleaning and deep cleaning?

Accepted Answer

Our General Cleaning comprises all-area cleaning to maintain daily housekeeping of your house or apartment. However, our Deep Cleaning service is a more intensive cleaning ritual designated for a particular area of your house to alleviate hard stains, grimes or even polishing of surfaces to make your house feel brand new.

For more questions regarding what deep cleaning services we provide, contact us

Question 5

For CWO for Business, can I combine the package with other cleaning services that CWO has?

Accepted Answer

Yes, Cleaning with O is committed to cater your personal cleaning needs, so if there are any additional services that you would like for us to know, we are more than happy to help you.

Question 6

Do I need to be home during the cleaning process?

Accepted Answer

Our cleaning services entail a final cleaning check led by our cleaner associates. This is part of our commitment to ensure that our customers are happy with the result. Hence, a representative of the apartment or house owner needs to be present in order for us to conduct this part of our cleaning procedure.

Question 7

What is the rescheduling policy?

Accepted Answer

Upon your booking of our services, we will inform you that rescheduling requested in less than 24 hours before your cleaning appointment would entail a rescheduling fee of Rp. 50,000.

Question 8

What types of payment do you accept?

Accepted Answer

Up to this date we only accept Bank Transfer.

Question 9

Can I provide special instructions to your cleaners?

Accepted Answer

Any notes that we need to know prior to cleaning, please inform our customer assistant. Hence, we can help to inform our cleaner associates regarding that matter.

FAQ